Premium Support

It is important for us to make sure that every buyer is satisfied with our products. Therefore we have a dedicated Support Team helping you to solve any themes-related issues in timely and efficient manner.

Where You Can Get Support

We provide themes-related support via our online support forum

Please note that, requests received via site comment, Email, Twitter or FaceBook will take much longer time to process. So, we request you to use support forum to ask for support.

Support Hours

Support requests are being processed on business days from 10:00 to 17:00 (IST +5:30) in the order they are received. Please note that most of them are handled within 24hours, but sometimes (in very rear and complicated cases) you will have to wait 2-3 business days for our response. We also have very limited weekend support.

Extent of Our Support

We only cover support for our themes, and cannot provide general support on Drupal or third-party modules.

Though we will try to help you with any type of requests (including customization that requires only a couple lines of codes changing), you must understand that we cannot provide extensive help in terms of modifications.

What We Can’t Help You With

  • New features implementation and extending themes functionality
  • Themes modifications and customization
  • Server-side issues
  • Third-party plugins

Refund

Refund claims can be satisfied only if the Product is not as described, or is broken or is corrupt.